Want to read something that doesn't pass the
laugh out loud test? (Yes, you say...? Thanks, Mom.)
Let's say your Nashville, Indianapolis or Louisville-based company has hired a new employee and you, the HR Person or Office Manager is responsible for getting them enrolled in the benefits. We've identified the 10 jobs that need to be completed just to get them enrolled. In chronological order, here they are:
- Your employee needs to find out what the health benefit options are on the groupinsurance (medical-maybe HSA-eligible, dental, life, disability, vision, other voluntary options etc.)
- Your employee needs to find out how much these group insurance benefits will cost (how much will be deducted from their paycheck)
- You (the HR person or Office Manager) needs to communicate the above information to your new employee. If you are like most companies you will likely hand out, mail out, fax out or email out paper forms that include this information.
- Your employee then needs to take these forms home, review all the options (perhaps with a spouse) and fill them out. I know, not funny yet
- Your employee then needs to return these forms (sometimes one for each benefit) back to you by either handing in, mailing in, faxing in or scanning and emailing in the forms they've completed.
- You now need to review each of these forms to make sure they have completed all the necessary information (names, date of birth, social security number, address, dependent information and signature). Since employees don't do this all the time, we know that mistakes can be made which means...
- You need to go back to the new hire to get the correct information (stop by their office, mail out, fax out, email... whatever your preference) so that they can enroll in the medical plans. Laughing yet?
- Your employee corrects the form and gets it back to you.

- You now need to communicate this information to payroll in order to make the appropriate payroll deductions from your new employee's paycheck so they are enrolled in the group health plan. If you also handle payroll, this isn't so bad... you just sift through the paper forms you received from the employee. However, if someone else handles payroll, then you would either scan and email (or fax) the forms to payroll, or enter the information into a spreadsheet and then email it to payroll. How about now!?!
- You also need to communicate the information to the insurance carriers... yes, all of them. If you are familiar with their online systems, then you can take the forms you received and add them to your plan online. If you are not familiar with their system, then you'll either scan and email them directly to your carrier (or to your broker).
At last, we're done!!!!! Your new employee is enrolled in the group health insurance benefits so go ahead, pat yourself on the back!!
But then it happens: two months later and recently married, your
very happy new hire is back in your office saying, "now that I'm married, I'd like to review the benefits again and maybe add my spouse." Ahhhhhhhhhhhhh!!! Never before have you been so upset at another person's joy. But, you're a professional. You calm yourself, smile, and begin the above process again.
Anxiety sets in... you're not laughing anymoreAnd let's not forget that process needs to be repeated by
every employee,
every year, during open enrollment.
I get it, you're not laughing anymore, you're just rolling your eyes at the absurdity. Aside from the frustration and waste of time, The Hunter group (
via CFO.com) estimates that the above process costs $192
per employee, per year. You do everything else online, so move away from this archaic paper process, and use the
BerniePortal to move your group health plan communication to a customizable online benefits enrollment process!